Fiche PDF 2 / 4 - Cabinet Action
Receptionist: Good evening, welcome to the Grand Hotel. How may I help you?
Guest: Good evening. I have a reservation under the name Dupont for three nights.
R: Yes, Mr. Dupont, a double room with breakfast. May I see your passport and a card for the deposit?
G: Of course. What time is breakfast served?
R: From 7 to 10 AM in the ground floor restaurant. Here's your key, room 412.
G: Hello, I'd like to check availability for two nights next weekend.
R: Certainly. What type of room would you prefer?
G: A double room with a king-size bed, non-smoking, preferably with a view.
R: We have a superior double at 180 pounds per night, breakfast included. Shall I book it for you?
G: Hello, I'd like to report an issue with my room. The air conditioning isn't working.
R: I'm terribly sorry about that. I'll send a technician right away. Would you like to wait in the lounge?
G: Actually, if a room change is possible, I'd prefer that.
R: Of course. I can offer you room 506, same category, a free upgrade for the inconvenience.
R: Room service, how may I help you?
G: Hi, this is room 412. Could I order a club sandwich and a bottle of sparkling water?
R: Certainly. That will be 22 pounds, delivered in about 20 minutes.
G: Perfect, please add it to my bill. Thank you.
G: Good evening, this is room 412. I'd like a wake-up call at 6:30 tomorrow.
R: Of course, room 412 at 6:30 AM. Anything else, sir?
G: Yes, could you also arrange a taxi for 7:30 to Heathrow?
R: Certainly. I'll have it ready at the main entrance.
G: Hi, would it be possible to extend my check-out until 2 PM? My flight is late afternoon.
R: Let me check... Yes, we can offer a late check-out at 2 PM for 40 pounds.
G: That sounds reasonable. Please add it to my bill.
G: Good morning, I'd like to check out. Room 412, under Dupont.
R: Good morning. Here's your final bill: three nights, breakfast, mini-bar, total 547 pounds.
G: Could you itemise the mini-bar charge and send me an invoice for my company?
R: Certainly. Could you give me the company name and VAT number?
G: Hello, I'd like to modify my booking, reference HB47291.
R: Of course. What would you like to change?
G: I need to add one more night and change to a twin room.
R: I can do that. The additional night will be 150 pounds. Shall I confirm by email?
G: Hi, I'd like to cancel my reservation, reference HB47291.
R: I'm sorry to hear that. You're within the free cancellation period, so there will be no charge.
G: Thank you. Could you send me a written confirmation of the cancellation?
R: Of course, you'll receive it within the hour.
G: Good afternoon, could you recommend a good restaurant nearby?
R: Certainly. For Italian, I recommend Luigi's, two streets away. Shall I make a reservation?
G: Yes please, a table for two at 8 PM.
R: Done. The restaurant will expect you at 8 PM under Mr. Dupont.